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Returns Policy

MatStack makes every effort to supply goods of the highest quality and gives you a seven-day money-back guarantee from the time you receive the goods.

If you are not completely satisfied that your purchase meets requirements, please email us at sales@matstack.com.au within seven days and we promise you we will make every effort to resolve any problems.

Note that our policy does not include refund on freight and additional freight charges will apply to replacement goods if required.

This refund policy does not apply to goods which have been used, or damaged after delivery, or if any attempt has been made to alter it. All products must be returned in original condition.

All shipping and insurance costs are to be paid by the buyer.  You are responsible for any risk of lost, theft or damaged goods during transit so we do advise you take out shipping insurance with your carrier.

Sorry, but MatStack cannot be held responsible for returned product lost or damaged in transit if you choose not to insure.